Problem Troubleshooting.

During the training session in Biochemistry Department, there are few problems encountered.

1.   Wash solution has finished while running a test on the sample.

• EFFECT :  The Analyser will not proceed if the problem is not solved
• SOLUTION : Replacement with new bottle of solution

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2.    Routine serial number do not match with the sample's after [Play] is pressed.

• SOLUTION :  Edit to the correct serial number and press [OK]

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3.    One requested test has been left out after the other tests were completed.

• EFFECT :  Prolonged TAT ( Turn around time )
• SOLUTION : Redo

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4.    Serum over spilled due to cap loosen.

• SOLUTION :  Wipe the contaminated surface area and spray with Distel.

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5.   Tubes arrived before the requisition forms reached our department.

• SOLUTION :   Check at the Procare software system.

• CASE :
  
  Today, there were 2 tubes found residing at biochemistry department for some times, but the requisition form is not yet reach in our hand.
  We could not assume that the two plain tubes have no investigation to be carried out, therefore I was advised by my mentor to check at the Procare system.
  
  After checking, we found that the first tube only need to undergo Dengue test which will be conducted at the Serology Department.
  Meanwhile, the second plain tube is involving several biochemistry tests, thus I will need to search the form for the second tube.
  
  The form was initially received by our laboratory at 8.13am but in the end we managed to get the form at 9.14am which indicates that the TAT has prolonged.
  
  Hence, I run the test immediately without any delay.

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6.   Sample Missing!

• CASE:
  
  The clerk came and asked for the patient test result, and we were so surprised that we could not find the patient name in our record. How come it went missing? Does it happen in every of the medical centre? Who is the culprit?

This is the culprit :

The shooter has faced problem when the form was sent.

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